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NPA encourages consumers to lodge complaints of foul play at the pump for redress – Citi Business News


The National Petroleum Authority is encouraging the public to reach out to its office whenever they have a challenge with products sold to them at the pumps.

This according to the NPA will enable it to weed out non-compliant companies in the system.

Communications Manager at NPA Mohammed Abdul-Kudus stressed that it was important that the right of consumers is protected to ensure they get value for money.

“What we primarily do is when we get a complaint, we look at the department that is ultimately responsible, we put the complaint before the department then we rush immediately to the fuel station where you probably bought your fuel and have a certain complaint to make then the investigations are carried out”.

“When the investigation is carried out and the OMC is found guilty, the OMC is accordingly sanctioned for it and you the consumer who had probably had your vehicle destroyed will be compensated for that” he added.

There have been cases where individuals have been shortchanged while others were sold substandard fuel that ruined their vehicles.

The National Petroleum Authority was established by an Act of Parliament (NPA Act 2005, ACT 691) to regulate the petroleum downstream industry in Ghana.

As a Regulator, the Authority is mandated to ensure the industry remains efficient, profitable, fair, and at the same time, ensuring that consumers receive value for money.

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